Shipping & Payment
| Germany |
Shipping within Germany is free for orders over €99. Delivery within Germany takes 1-3 business days. |
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Shipping to Austria is free for orders over €99. Orders below this amount incur a shipping fee of €6. |
| European Union |
Shipping to other EU countries is free for orders over €99. Orders below a certain value incur a shipping fee of €6. |
| Worldwide |
Worldwide shipping is free for orders over €99. |
*During peak periods such as Christmas and Black Friday, occasional delays may occur.
** Possible customs fees
For shipments to non-EU countries, import duties (customs) may apply to your order. We are not responsible for any customs fees incurred. Please contact the relevant authorities for details.
Our shipping partner
Delivery terms
Delivery of goods takes place within Germany within 1-3 working days, within the EU within 6-8 days and for deliveries outside the EU within 30 days after conclusion of the contract and receipt of payment.
Please note that there are no deliveries on Sundays and public holidays .
If you order multiple products with different delivery times, we will send your order together on the later delivery date. If you would like to receive the products separately, please send us a message after placing your order.
We offer the following secure payment options:
- Payment via PayPal
- Payment via Google Pay
- Payment via Apple Pay
- Payment via Shop Pay
- Payment by credit card
- Payment via PayPal Express
- Payment via instant bank transfer
- Payment in advance
Return shipping at buyer's expense
At Airpaq, we live and breathe sustainability. And this is reflected in every detail of our actions. One particular aspect where we handle returns differently. Here are our reasons why we no longer offer free returns:
- Conscious consumption: We believe that sustainable practices begin with the purchase itself. When you order from us, we want you to be confident that you've chosen exactly the right thing. We want to reduce the "just ordering something to look at and then sending it back" mentality, as this creates a significant carbon footprint. Think carefully about each order – together we can reduce unnecessary transport and make the planet a little bit better.
- Transparent pricing: Nothing is truly "free," and that includes "free" returns. Often, these costs are already included in the product price. With us, you see exactly what you're paying for. Instead of hiding return shipping costs in the price, we separate them. This way, you only pay for what you actually receive.
- Support for us as a small business: Returns cost us a lot. Every return avoided helps us to keep our prices fair and stay true to our sustainable philosophy.
Another point to consider: Returns not only incur financial costs. They consume resources and generate waste. Packaging that can no longer be used, or products that can no longer be sold, place an additional burden on the environment.
Therefore, we ask you to consider your orders carefully and simply contact us if you have any questions or concerns. We are happy to help you so that you are satisfied and we can do something good for our planet together.